Duke Raleigh Hospital offers the latest in care and technology in a patient-friendly setting. It has been an important part of Duke Health since 1998 and has served Wake County for more than 35 years, employing more than 2,000 team members. The hospital provides 186 inpatient beds and a comprehensive array of services, including the Duke Raleigh Cancer Center, Duke Raleigh Orthopedic and Spine Center, cardiovascular services, neurosciences including the Duke Raleigh Skull Base and Cerebrovascular Center, advanced digestive care, disease management and prevention, wound healing, outpatient imaging, intensive and progressive care, pain clinic, same-day surgery, emergency department and community outreach and education programs
U.S. News & World Report ranked Duke Raleigh Hospital as high performing in orthopaedics and two adult procedures/conditions: Chronic Obstructive Pulmonary Disease (COPD) and lung cancer surgery. #DukeRaleighJobs
Coordinate and participate in a variety of duties associated with management. scheduling. Position also involves customer service, message daily clinic preparation process, patient identification, patient check in/out, chargeposting, cash management and patient appointment distribution, ancillary scheduling and preparation and referrals
Ability to use Maestro to assist with patient and visitor way finding. Actively meet, greet and assist patients, guest and colleagues with general patient information and way finding
Ability to answer telephone and transfer phone calls to appropriate departments and units
Ability to walk and stand for long periods of time (not a stationary position)
Ability to independently walk to various clinics and hospital locations in a way finding capacity
Must possess professional appearance and manner
Utilize visitor management system to assist guests
Able to access patient information
Be able to communicate to various team members using two-way radio
Identify patients who have special needs (obtain wheelchairs and/or arrange wheelchair transport through patient transport)
Forward any patient advocacy concerns to Patient Visitor Relations staff
Demonstrate excellent verbal communication skills and the ability to function with empathy, friendliness and compassion when interacting with patients, guest and vendors
Collaborate with team members to effectively achieve departmental goals
Ability to exercise judgement to accurately triage inquiries
Flexibility with hours; some holidays required
Assist with other duties assigned by departmental leadership
Knowledge, Skills and Abilities
Strong verbal and written communication.Basic PC and data entry skills. Knowledge of medical terminology and telephone etiquette. Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others. Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms.
Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.
Minimum of two years of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or activities.
Degrees, Licensures, Certifications
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.