Manager Central Scheduling AdventHealth West Florida Division
Location Address:Remote Position
Top Reasons to Work at AdventHealth Tampa
AdventHealth Pepin Heart Institute, known across the country for its advances in cardiovascular disease prevention, diagnosis, treatment and research.
Surgical Pioneers – the first in Tampa with the latest robotics in spine surgery
Building a brand new, six story surgical and patient care tower which will ensure state of the art medical and surgical car for generations to come
Awarded the Get With The Guidelines – Stroke GOLD Quality Achievement Award from the American Heart Association/American Stroke Association and have been recognized as a recipient of their Target: Stroke Honor Roll for our expertise in stroke care. We have also received certification by The Joint Commission in collaboration with the American Stroke Association as a Primary Stroke Center.
You Will Be Responsible For:
Demonstrate through behavior AdventHealth’s mission, vision, values and service standards as outlined in the organization’s Whole Care Experience training
Create an environment that assures the productivity, performance, and well-being of each employee in the department
Regularly report and monitor key performance indicators and partner with leaders to adjust operations accordingly to meet objectives
Participate in the ongoing development and optimization of CxC operations; ensure performance is aligned with organizational goals
Collaborate with the market and/or functional area leaders for the continued partnership and improvement of the market CxC services
What You Will Need:
2 year’s experience
In partnership with other leaders, the manager will lead the organization and delivery of centralized service line(s) within the market’s Consumer Experience Center (CxC). This includes managing supervisory staff and being accountable for consistent quality performance, including the service’s ability to consistently meet established key performance indicators that support access and an optimal consumer experience. The Manager will serve as a subject matter expert on their respective service(s) and general contact center operations. This position is responsible for building trusting relationships and partnering with leaders in the Corporate CxC and the markets/functional areas supported by the market’s CxC to continually improve service delivery, driving rapid and sustained process improvement initiatives and championing change management efforts in the teams they support. The Manager will participate in relevant implementations and optimizations for services and maintain a clear understanding of the organization and intersection of the market’s CxC with other AdventHealth services. This role requires excellent communication and interpersonal skills to engage with associates and leaders alike. This position is responsible for employee hiring, training, education, development of staffing plans, and employee engagement. Creates customer service driven teams and fosters collaboration with physician and administrative colleagues. This position may require occasional travel. Adheres to AdventHealth Compliance Plan and to all rules and regulations of all applicable local, state, and federal agencies and accrediting bodies.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.