Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 957 inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 51 operating rooms; an endo-surgery center; an Ambulatory Surgery Center with nine operating rooms and an extensive diagnostic and interventional radiology area. In fiscal year 2018, Duke University Hospital admitted 42,916 patients and had 1,085,740 outpatient visits in fiscal year 2017.

U.S News & World Report named Duke University Hospital #1 in North Carolina and #1 in the Raleigh-Durham area in 2018-19.

Duke University Hospital is ranked in the top 20 nationally for seven adult specialties, including cardiology and heart surgery, nephrology, ophthalmology, orthopedics, pulmonology, rheumatology, and urology.

In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.

Occ Summary

Record and generate variety of information perta ining to the patientrevenue process. Accurate, high-performance level po sition requirescertain degree of knowledge of complex rules and correspo nding abilityto apply these rules in the work environment to achieve des ired outcomes

Work Performed

Fiscal Responsibility: Record or generate revenue by gathering andprocessing information that i mpacts the patient revenue process. Fiscalresponsibility measured on hig h production levels, quality of workoutput, in compliance with establish ed DUHS policy standards. May alsobe defined in terms of value of work p ortfolio assigned and /or revenueexpectations.Customer Service:Initiate and develop relationships withcustomers in order to gather and process i nformation or resolve issuesin order to receive accurate reimbursement a nd optimize internal andexternal customer satisfaction.Clerical Duties:O perate general officeequipment. Generates letters, works on spreadsheets ; enters and sortsdata.Scope of Authority:Work independently and has the ability to makedecisions relative to individual work activities. Accoun table forindividual work activities. Work assignments defined by immedia tesupervisor or manager. Job does not require supervision of otheremploy ees in the unit.

Knowledge, Skills and Abilities

Exc ellent communication skills, oral and written. Ability to analyzedata, p erform multiple tasks and work independently. Must be able todevelop and maintain professional, service-oriented workingrelationships with patie nts, physicians, co-workers and supervisors.Must be able to understand a nd comply with policies and procedures.

Level Characteristic s

N/A

MinimumQualifications

Education

Work requires knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education preferred.Additional training or working knowledge of related business

Experience

Two years experience working in hospital access, physician office or billing and collections or an equivalent combination of relevant education and/or experience.

Degrees, Licensures, Certifications

N/A

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.