Responsible for greeting patients and families upon arriving to the Radiology department and directing them to the appropriate area. Verifies patients' exam order and checks patient into the Radiology system. Answers phones, maintains communication with all Radiology department staff, and resolves issues that may arise. Uploads/digitizes outside images for comparisons and prints CDs upon request.
Job Specific Duties:
Digitizes outside films into PACS. Ensures appropriate prior films and reports are available for comparison with present study. Imports all external films into fax system.
Creates an optimum patient and family experience. Proactively communicates any delays to the family in a timely and compassionate manner. Works to increase SEI scores.
Complies with governmental prescription requirements relative to receiving acceptable hospital services (i.e. stat readings or review positive readings).
Requests prescriptions and/or referrals for exam upon patient arrival to the Radiology department and verifies order is signed by a physician.
Floats, covers, and provides assistance to department; optimizes patient flow.
Ensures films are read by the radiologist in a timely manner following the conclusion of the procedure.
Works collaboratively with nursing to ensure patient flow is maximized to meet service standards. Performs service recovery when applicable to maximize patient and family satisfaction.
Handles all stat calls and problem solves as needed. Ensures radiologist and physician communication is expedited.
Rotates through all patient waiting areas to gain greater knowledge of all modalities.
Acts as the control point for all incoming phone calls. Works to resolve incoming requests, issues with doctor's offices, and coordinates the delivery of results to outside offices.
Utilizes LEAN methodology to improve the family experience. Actively involved in continuously improving the patient experience and service recovery process.
Maintains accountability by ensuring compliance thru timely completion of licensures, certifications, all competencies, health requirements (PPD, N95, Flu, etc.), and education requirements.
Maintains accountability and timekeeping expectations as outlined by MCHS Timekeeping and Attendance policy and procedures. Ensures behavior is compliant with communication standards.
Ensures behavior meets and/or exceeds targeted service scores as measured by the Service Index and/or the internal departmental service survey.
High school education or equivalent preferred.
1 year of experience in healthcare environment preferred.
Bilingual: English and Spanish highly preferred.
Knowledge of HIPAA requirements and patient information preferred.
Proficiency in Microsoft Office including Word and Excel preferred.
Electronic Health Systems (EHS) experience preferred.
Ability to learn new software applications.
Excellent communication, phone etiquette, and customer service skills.
Excellent time management and prioritization skills.
Able to adapt and react calmly under stressful conditions.
Primary Location :
Florida-Miami-Nicklaus Children's Hospital - Main Hospital Campus
Nicklaus Children’s Health System, is the region’s only healthcare system exclusively for children. In addition to Nicklaus Children’s Hospital and a growing number of outpatient centers located throughout the tri-county area, the health system includes Nicklaus Children’s Hospital Foundation, the organization’s fundraising arm; Nicklaus Children's Pediatric Specialists, a nonprofit physician practice subsidiary; a management services organization, and an ambulatory surgery center. Our vision is to be where the children are. Ultimately, this means being there through all stages of health and life, both physically and emotionally. To be a trusted partner to children and their families, not only in times of illness, but throughout their life journey. Our mission is to inspire hope and promote lifelong health by providing the best care to every child.