Penn State Health - St Joseph Regional

Location: US:PA:Reading
Work Type: Full Time
FTE: 1.00
Shift: Day
Hours: 7:30a - 4:00p

SUMMARY OF POSITION:

This position is responsible for performing routine to moderately complex office work in coordinating the efforts of a diagnostic imaging department with those of physician's offices, patients, and other members of the hospital or medical community. An incumbent is engaged primarily in the process of scheduling patients for diagnostic imaging examinations. Although work may include some receptionist or general office work (e.g. collecting, recording and distributing patient demographics and clinical information via manual and automated systems), it is incidental to scheduling activities.

ESSENTIAL DUTIES:

Schedules patients for all varieties of diagnostic imaging exams offered various departments (ie. Ultrasound, MRI, Nuclear Medicine, Radiology, mammography, etc) based on physician referral; calls patients to set up and confirm appointments; records cancellations and reschedules time slot

Performs incidental office duties necessary to maintain the completeness of the patient record, may order office supplies

Answers the phones and coordinates efforts between the department staff, interpreting physicians and referring physicians; may greet and/or escort patients

May types medical reports and the daily outpatient schedule; may prepare monthly activity statistical reports

May prepare exam rooms and dressing areas for patient's use

Enters orders and/or charges for examinations by department as appropriate; may perform daily reconciliation of diagnostic imaging charges

Arranges for previous films to be collected prior to the schedule

EDUCATION:

High School Diploma or GED Required

Associates degree preferred

EXPERIENCE:

Two years of recent work experience in a call center environment

Customer services

Computer knowledge

Knowledge of medical terminology

LICENSE/CERTIFICATION:

CHAA preferred

If chosen for this position, you may required to pass a Post Offer Employment Physical Exam in accordance with the measurements listed in the Work Task Analysis (WTA) report. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, martial status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 7:30 AM and 4:30 PM, Eastern Standard Time, Monday through Friday, email hrsolutions@pennstatehealth.psu.edu or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.