Electronic Health Record Analyst II or I (Work from Home - Pennsylvania)
Location: Danville, Pennsylvania
Type: Full Time
Internal Number: R-32930
Responsible for the performance of tasks related to EHR system implementation, adoption, enhancement, and support. This includes but is not limited to analysis, development, training, testing, documentation, go-live and on-going support, problem resolution, and maintenance.
Develops a strong understanding of assigned application(s) and can demonstrate a proficiency in navigating through the Electronic Health Record (EHR).
Meets with relevant personnel to gather information and observe workflows.
Demonstrates the understanding of both the current and proposed workflows and can document the workflows using a flowchart format. Identifies opportunities and propose solutions to streamline the workflow to gain efficiencies.
Produces documentation including current and future state workflows, pros/cons, gap analysis, needs assessments, design specifications, build documentation, test plans, project plans, status reports and transitionary documentation.
Performs application testing including scenario-based, integrated, and parallel testing.
Applies critical thinking to problem solving and strives to understand the root cause of the issue.
Communicates effectively with peers, informaticians, stakeholders, project teams, and leadership. Provides regular updates regarding work status and demonstrates appropriate issue escalation.
Completes system build and documentation in accordance with department guidelines and in adherence to change management policy.
Actively participates in meetings by being an engaged listener and offering both feedback and input.
Prepares training material and conducts training classes in either virtual or in-person settings.
Adheres to best practices regarding information security.
Participates in team on-call rotation to provide 24x7x365 support to assigned areas.
Provides remote and/or on-site support as needed to end-users.
Supports system upgrades, patches, and monitoring.
Assists in the preparation of department guidelines, standards, procedures, and policies.
Participates in vendor review and selection processes.
Develops understanding of the integration and technical requirements of peripherals and devices that interface with or integrate with assigned applications. Examples include laboratory instruments, radiology modalities, medication cabinets, printers, and scanners.
Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
If a suitably experienced candidate cannot be found, applicants who meet the basic qualifications but possess fewer years of experience (2-4) will be considered for hire at a lower level. Salary would commensurate with experience.
*Relevant experience may be a combination of related work experience and degree obtained (Associate's Degree = 2 years; Bachelor's Degree = 4 years).
Experience in the installation, configuration, management, and support of client/server applications
Experience in the management and support of web application running environments (Windows Server, IIS, Database/SQL)
Basic networking knowledge to perform basic application troubleshooting and to communicate effectively with appropriate teams
Experience in gathering and examining logs and other support data to aid in application troubleshooting
Scripting knowledge in PowerShell and/or other scripting languages is beneficial
Work schedule will coordinate with Eastern Time zone.
On-site presence required for business meetings, trainings and testing as required. (10%)
Employee Value Proposition:Strong team based work environment with opportunities for individual contributions. Work in a leading-edge EHR implementation with direct impact into customer/patient satisfaction.
High School Diploma or Equivalent (GED)- (Required)
Minimum of 4 years-Relevant experience* (Required)
Certification(s) and License(s)
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.
We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
At Geisinger, our innovative ideas are inspired by the communities we serve – like our Fresh FoodFarmacy, a program that delivers life-saving healthy alternatives to patients with diabetes. With additional tools like our MyCode Community Health Initiative, one of the first health system genome sequencingprograms, and our new asthma app suite that we developed in partnership with AstraZeneca, it’s no wonder we’re ranked one of the Top 5 Most Innovative Healthcare Systems by Becker's Hospital Review. We continually work towards continuous improvement in a culture where everyone has a voice and firmly believe that better begins with all of us.Founded more than 100 years ago, Geisinger serves more than three million residents throughout central, south-central and northeastern Pennsylvania and southern New Jersey. Our physician-led system is comprised of 30,000 employees, including 1,600 employed physicians, and consists of 1...3 hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers. What you do at Geisinger shapes the future of health and improves lives – for our patients, communities, and you.