Penn State Health - Penn State Health Corporation

Location: US:PA: Hershey
Work Type: PRN
FTE: 0.001
Shift: Varied
Evening Shift Differential: $2.00/hour, Night Shift Differential: $2.50/hour
Hours: 8:00a - 4:30p, 10:30a - 7:00p
Recruiter Contact: Garrett C. Kieffer at gkieffer@pennstatehealth.psu.edu

SUMMARY OF POSITION:

Position is 100% onsite.

Responsible for supporting multiple Virtual Health services and assisting with administrative functions such as coordinating patient flow, scheduling appointments, handling phone and pool messages and completing prior authorizations. This role champions the TeleRetinal Screening Program with onsite clinic support, direct patient contact and proficient operation/troubleshooting of the DRS+ Imaging System. This role will render support to this multi-clinic service offering. Also, performs any additional clinic/patient duties identified and assigned by Quality, to meet their initiatives.

Responsibilities

ESSENTIAL DUTIES- The percentage of time spent performing essential functions is 95%. Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

- Coordinate prior authorization process for all Virtual Health initiatives including proactively tracking Radiology appointments
- Coordinate kit ordering and return for several Virtual Health initiatives
- Complete patient intake calls 24-48 hours prior to virtual visit and document in Cerner
- Communicate to virtual provider/care team regarding any patient issues
- Successful completion of Retinal Competency Training for proper patient positioning and alignment to secure the best quality images, required for evaluation. Maintains knowledge base and ability to troubleshoot minor technical issues.
- Direct patient interaction, within the clinic setting, to abide by designated workflow procedures and policies for efficient completion of retinal screening process
- Communicate to provider/care team regarding outreach and imaging
- Propose orders for signature
- Schedule patients into appointment template through Cerner.
- Patient outreach regarding gap in-care (Retinal Screening)
- Proactively pull patient lists for follow-up contact and scheduling
- Follow-up on patient no show appointments for rescheduling. Partner with Quality team to address other gaps in patient care by providing proactive outreach (Pediatric &Senior Well Visit); ensure DM patients have completed lab work per protocol; address preventive screening gaps in care.

MINIMUM QUALIFICATION(S):

• High School diploma or equivalent required
• Completed a Medical Assistant educational program
• Basic Life Support Certification required or must obtain BLS Certification within six (6) months of employment date.
• Successful completion the TeleRetinal Screening Competency Training within six (6) months of employment date.
  

 PREFERRED QUALIFICATION(S):

•  Associate's degree preferred.

WHY PENN STATE HEALTH?

Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.

Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:

• Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
• Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
• Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
• Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
• Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

WHY PENN STATE HEALTH CORPORATION?

There are many ways to make an impact with one of the leading research, teaching, and clinical healthcare systems in the country. Through a combination of operational, corporate, clinical, and nonclinical roles, we are advancing excellence and innovation in health care together as one team. As Penn State Health continues to evolve for the future, we are committed to hiring dedicated employees who are passionate about delivering the best possible support across our entire integrated health system. 

Within Penn State Health?s Shared Services Entity, we encourage our employees at every turn to continue their education and advancement. Numerous opportunities are available for professional development and career growth. 

YOU TAKE CARE OF THEM. WE?LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence ? that?s Penn State Health. But what makes our healthcare award-winning? That?s all you.

This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. 

Union: Non Bargained

About Penn State Health

At Penn State Health, our mission is to enhance the quality of life and serve our community through improved health, the education of health professionals, and the discovery of knowledge. For us, service excellence is not only for our patients but also our employees. It means valuing each and every employee.

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