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Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

JOB LOCATION

DHIP Administrative Offices RTP - 4825 Creekstone Dr

JOB SUMMARY

We are seeking an Appointment Coordinator to coordinate and perform a variety of duties associated with appointment scheduling for provider clinic visits, genetic appointments, studies and procedures.

JOB DUTIES AND RESPONSIBILITIES

• Process Scheduled Change Requests - by closing requested clinic days and rescheduling patients as instructed by the provider or care team. Update Qgenda to reflect the changes in Maestro Care.

• Provider Template Editing - An Editor receives, interprets, and executes provider schedule change requests. The schedule change request is submitted to the editor and/or in the case of complex block scheduling. The Editor makes the schedule changes in the Maestro Care system using the edit template function once approved.

• Schedule Auditing - Reviewing the accuracy of all the provider?s schedules to ensure they are opened or closed appropriately. Audits provider templates and Qgenda to ensure accuracy across multiple platforms on a monthly and 6 month period. 

• Complex Procedure Scheduling - Responsible for scheduling various cardiology diagnostic procedures. Procedures include, but not limited to echocardiograms, echo stress tests, cardiac holter monitors, cardiac event monitors, and vascular testing for multiple cardiology clinic sites. They will provide specific appointment instructions and answer questions regarding the procedures. Contact patients and schedules diagnostic testing and clinic appointments, including genetic appointments

JOB ELIGIBILITY REQUIREMENTS

• Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.
• Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field.
• Experience in effectively coordinating multiple tasks or activities. 
• Comprehension of oral and written instructions and ability to gather/sort verify information based on general instructions.
• Proficient in Maestro Care appointment scheduling preferred.
• Communicate clearly and concisely by phone and e-mail.
• Establish/maintain effective working relationships with employees and physicians.
• Demonstrate flexibility with changing workload/assignments.
• Ability to communicate effectively in person and in written form.
• Substitute for absent team members by performing their work functions.
• Proficient in Microsoft Word and Excel
• Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.

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